pestaqq Platform Privacy Notice

This page describes what we collect when you use pestaqq and how we keep that data protected. We at pestaqq handle your personal information—email, identity documents, payment details, betting history, and IP address—with encryption and segregated storage. Our commitment is straightforward: we collect only what is necessary to operate our sportsbook (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets, and we do not sell or share your data with unrelated third parties.

When you open an account on pestaqq, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, or place wagers on football or live-dealer games, we collect information to verify your identity, process payments, detect fraud, and comply with anti-money-laundering law. Your data is retained only as long as needed and is deleted or anonymized when no longer required.

Read this policy carefully. If you have questions about how we handle your data on pestaqq, contact our support team.

Data Collection on pestaqq

We at pestaqq collect the following information when you use our platform:

• Account Information: Name, email address, date of birth, phone number, residential address (used for verification and communication).
• Identity Documents: Passport, national ID, or other government-issued ID (collected for KYC verification and retained encrypted).
• Payment Information: Bank account details, e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), transaction history, and deposit/withdrawal records.
• Betting History: Wagers placed, odds accepted, outcomes, and settlement details across sportsbook (Liga 1, Piala AFF, Champions League), live dealer, slots, and esports markets.
• Device and Network Data: IP address, browser type, operating system, device ID, and session timestamps.
• Cookies and Tracking: We use cookies to remember login status, preferences, and betting patterns; this helps us personalize your experience and detect fraud.

We collect this information directly from you during account signup, KYC verification, and ongoing use of pestaqq. We also collect data automatically through your browser and app interactions.

How We Use Your Data on pestaqq

We at pestaqq use your information for these purposes:

• Account Management: Verify identity, process deposits and withdrawals, manage account settings.
• Regulatory Compliance: Anti-money-laundering (AML) checks, Know Your Customer (KYC) verification, and reporting to relevant authorities where legally required.
• Fraud Prevention: Detect unusual betting patterns, prevent underage access, identify account takeover attempts.
• Game Operations: Settle wagers, calculate payouts, record betting history for dispute resolution.
• Support: Respond to your inquiries, resolve account issues, send account notifications.
• Marketing (Optional): Send promotional emails or notifications about new markets (Liga 1, Piala Indonesia, esports tournaments) if you have opted in. You can unsubscribe at any time.

Third-Party Processors and Data Storage

We at pestaqq work with trusted service providers to operate pestaqq securely. These include:

• Payment Processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment partners handle your deposit and withdrawal transactions. We share only the minimum data needed to process these payments.
• Identity Verification Services: Third-party KYC providers verify your identity documents. We encrypt and share only your document image and basic personal data.
• Hosting and Cloud Providers: Our servers and databases may be located outside your jurisdiction (e.g., regional data centres in Southeast Asia or beyond). Data is encrypted in transit and at rest.
• Fraud Detection Services: We use automated tools to flag suspicious activity, which may involve sharing anonymized session data with fraud-prevention partners.

All third-party processors are bound by confidentiality agreements and process data only as we instruct.

Your Rights Regarding Your Data on pestaqq

You have the following rights regarding your personal information on pestaqq:

• Access: You may request a copy of all personal data we hold about you.
• Correction: You may request correction of inaccurate information (name, email, address).
• Deletion: You may request deletion of your account and associated personal data, subject to legal retention obligations (we may retain records for 7 years for compliance purposes).
• Data Portability: You may request your data in a portable format (e.g., CSV or JSON).
• Opt-Out: You may unsubscribe from promotional emails or disable non-essential cookies at any time.

To exercise any of these rights, contact our support team with your account details and the specific request. We will respond within 14 days.

Cookies and Tracking Technologies

We at pestaqq use cookies and similar technologies to enhance your experience:

• Session Cookies: Keep you logged in and remember your sportsbook preferences (e.g., favourite Liga 1 teams or live-dealer game settings).
• Persistent Cookies: Track your betting patterns and help us detect fraud or unusual account activity.
• Analytics Cookies: Measure how you navigate pestaqq (which pages, games, or payment methods you use most) so we can improve our platform.

You may disable non-essential cookies in your browser settings; however, disabling session cookies may impair pestaqq functionality. Essential cookies (fraud detection, security) cannot be disabled.

Data Retention and Deletion on pestaqq

We at pestaqq retain your data for as long as necessary to provide services and comply with law:

• Active Accounts: Data is retained while your account is active and for 12 months after closure.
• Legal Compliance: Transaction records (deposits, withdrawals, wagers) are retained for 7 years for tax and anti-money-laundering purposes.
• Identity Documents: Encrypted identity documents are deleted or anonymized after 3 years unless legal obligation requires longer retention.
• Marketing Data: Email preferences and promotional history are deleted upon unsubscribe or account deletion.

If you wish to delete your account and request data deletion beyond what is legally required, contact our support team. We will process your request and confirm deletion within 30 days.

Security Practices on pestaqq

We at pestaqq protect your data using industry-standard security measures:

• SSL/TLS Encryption: All communication between your device and our servers is encrypted.
• Data Segregation: Your personal information, payment data, and betting history are stored in separate, encrypted databases.
• Access Controls: Only authorized staff can access your data, and access is logged and audited.
• Regular Testing: We conduct security assessments and penetration testing to identify and fix vulnerabilities.

While we implement strong protections, no system is completely risk-free. If you suspect unauthorized access to your pestaqq account, change your password immediately and contact our support team.

Contact Us About Privacy on pestaqq

If you have questions about our privacy practices, wish to exercise your data rights, or have a privacy concern, contact our support team:

• Email: Support requests via our account settings or main support email address.
• In-App Chat: Live chat support available during business hours.
• Account Settings: Update email, phone, or address details directly in your pestaqq account.

We will respond to privacy inquiries within 14 days. If you are unsatisfied with our response or believe we have violated your privacy rights, you may escalate your concern to our management team or, where applicable, lodge a complaint with the relevant data protection authority in your jurisdiction (Jakarta, Surabaya, Bandung, Medan, or elsewhere).

We at pestaqq are committed to protecting your privacy and operating transparently. This policy explains our data practices; if circumstances change or we update our procedures, we will notify you via email and update this page. Your continued use of pestaqq after such updates constitutes acceptance of the revised policy.